Support

Last updated: April 27, 2026

The member portal is shared by SFK and SYD — two non-profit Swedish skydiving sports clubs, both affiliated with the Swedish Skydiving Federation. Membership in either club is open to qualified skydivers; applications are made via the respective club websites at skydiveskane.se and skydivesyd.se.

This page is for people who need help with the member portal — the website medlemsportal.hew.dev and the iOS / Android apps (collectively the "service").

Contact

Send an email to joakim@devmera.com for:

Technical issues with sign-in, the app, or the website
Questions about how the service works
Bug reports
Suggestions for improvements

Swedish or English is fine. Replies normally arrive within 1–3 business days.

Frequently asked questions

My account isn't approved — what do I do?

New accounts have to be approved manually by club administrators before they're activated. This usually takes a few days. If it's been more than a week, contact the club board directly or email support.

I forgot my password

Tap "Forgot password?" on the sign-in screen. You'll get an email with a reset link. If it doesn't arrive, check your spam folder.

How do I log a jump?

Go to Logbook → Log new jump. Fill in the date, altitude, drop zone, discipline, and any notes. The jump is saved straight to your personal logbook.

How do I export my logbook?

Go to Logbook, tap the menu icon, and choose Export. You can pick PDF or CSV. The export runs in the background — you'll get a notification when it's ready.

How do I delete my account?

Go to Settings → Profile and scroll down to "Delete account". You can also visit medlemsportal.hew.dev/delete-account without signing in. Personal data is scrubbed immediately; logbook entries are kept in anonymised form because of federation requirements.

I'm not receiving push notifications

Make sure notifications are enabled under Settings → Notifications and in your device's system settings. If the problem persists, try signing out and back in — that refreshes the device's notification token.

I'm having trouble with the iOS app

Email support with:

Your iPhone model and iOS version
Which version of the app you have (shown at the bottom of Settings → Profile)
What happened and what you were trying to do

General club information

For questions about membership, jump permits, or other club business, contact your club's board via its website or drop zone — skydiveskane.se (SFK) or skydivesyd.se (SYD).